Shipping Policy

Last Updated: June 2026

At PureSilk Beauty, we are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or holidays.

Shipping Time

Estimated delivery times:

• 🇺🇸 United States: 5–12 Business Days
• 🇬🇧 United Kingdom: 5–12 Business Days
• 🇨🇦 Canada: 7–15 Business Days
• 🇦🇺 Australia: 7–15 Business Days
• 🌍 International Orders: 7–20 Business Days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather conditions, or high shipping volumes.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information may take 24–72 hours to update.

Shipping Costs

Shipping costs are calculated at checkout. We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is provided, please contact us immediately. We cannot guarantee changes once an order has been processed.

Lost or Delayed Packages

While we work with trusted shipping partners, PureSilk Beauty is not responsible for delays caused by carriers, customs clearance, or events beyond our control. If your package appears lost, please contact our support team and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can review the issue and provide a solution.